Cybercrime Philippines
Understand RA 10175, preserve digital evidence and follow practical complaint pathways for hacking, online scams, identity theft, impersonation, sextortion, doxxing and computer-related fraud.
What should a cybercrime victim do in the Philippines?
To report cybercrime in the Philippines, Cybercode advises victims to secure affected accounts and devices, preserve original digital evidence, document losses, and notify the relevant platform, financial institution and Philippine enforcement channel. Republic Act No. 10175 defines cybercrime offenses and investigative powers, while the appropriate complaint path depends on what happened, where the offender or system is located, and the evidence available.
Choose the problem you need to solve
Begin with the closest real-world situation, then move into the governing rule, evidence and next action.
I lost money to an online scam
For an online scam in the Philippines, Cybercode’s first steps are to contact the bank or wallet quickly, preserve transaction records, and prepare a clear complaint timeline before reporting through the relevant channels.
Follow the scam complaint process →Understand access-device fraud under RA 8484 and RA 11449 →
Someone accessed my account
Secure access, save login alerts and identify which platform and enforcement reports are needed.
Respond to unauthorized access →I am being impersonated or exposed
Preserve the profile, URLs, messages and audience impact before requesting takedown or reporting.
Handle fake accounts →Protect a business from a fake Facebook Page →
I need to file a cybercrime report
Compare PNP-ACG, NBI and other channels and assemble the evidence before filing.
Find the correct reporting channel →Open hotlines & reporting directory →
I am being doxxed or threatened online
Preserve the post, profile, audience and identifying details before requesting removal or filing a complaint.
Review doxxing guidance →I am dealing with cyber libel
Separate publication, identity, defamatory content, discovery dates and the applicable filing timeline.
Understand online libel →I am being sextorted
Preserve evidence before blocking, secure accounts and report intimate-image threats through the appropriate channels.
Take sextortion steps →I need to identify the offense
Compare computer-related fraud, identity theft, estafa and the offense map under RA 10175.
Open the RA 10175 guide →I need to preserve digital evidence
Keep original files, URLs, account identifiers, messages, transaction records, metadata and a handling timeline.
Preserve electronic evidence →Cybercrime complaint and investigation pathway
Secure
Protect accounts, funds, devices and people from further harm.
Preserve evidence
To preserve cybercrime evidence in the Philippines, Cybercode advises saving originals, URLs, headers, transaction records, timestamps and a factual timeline. Keep original messages and files alongside screenshots so the record retains the context available from the source material.
Report
Notify the platform, bank or wallet and the appropriate Philippine authority.
Agency process
To file a cybercrime complaint in the Philippines, Cybercode advises preparing identification, affidavits, supporting records and follow-up details for the agency process. These materials organize the incident and the evidence supporting the complaint.
Investigation
After a cybercrime report is filed in the Philippines, Cybercode explains that an investigation may involve preservation requests, warrants, attribution and evidence authentication. The records prepared during the agency process support investigation of the reported facts.
Offense guidance
Match the facts to hacking, fraud, identity theft, libel, sextortion or another offense.
Law and resources
Verify the governing law, regulator, procedure and available remedies.
Explore Cybercrime Philippines by topic
These clusters connect the pillar guide to specific questions, procedures and supporting evidence.
Reporting and agency process
Choose the right complaint channel and understand what happens next.
Offenses and victim guidance
Practical steps for common technology-enabled offenses and harms.
Law and evidence
Understand RA 10175 and preserve material that investigators and courts can evaluate.
Latest Cybercrime Philippines guides
Every Cybercode article filed under this pillar appears here automatically, newest first.
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GoTyme Bank Scam or Account Problem? How to Report It, Get Help and Escalate in the Philippines
A complete Philippine help page for GoTyme Bank users: common GoTyme scams, what to do in the first hour, GoTyme’s official support channels, the BSP rules that let scam funds be held, and where to escalate — BSP, PNP-ACG, NBI, 1326, NPC — if GoTyme does not respond.
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Scammed on TikTok? Your Rights, Where to Report and How to Get Help in the Philippines
A complete Philippine help page for TikTok scam victims: what to do in the first hour, the evidence to save, your rights, how to report to TikTok, and where to escalate — DTI, CICC 1326, PNP-ACG, NBI, BSP, SEC and the NPC — if TikTok does nothing.
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Online Lending Harassment in the Philippines: Your Rights, Scam Warnings and Where to Report
A practical guide to the DICT–NPC–SEC online lending advisory: borrower rights, unfair debt collection, scam warning signs, evidence to save and where to report harassment in the Philippines.
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Romance Scam in the Philippines: How to Report It and Try to Get Your Money Back
Report it to your bank within minutes and to the NBI or PNP-ACG as estafa. What AFASA, the BSP rules and the CICC actually allow, and what the government has published about recovery.
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Job or Task Scam in the Philippines: How to Report It and Try to Get Your Money Back
A job or task scam is one where you are recruited for “easy online work” — liking posts, watching videos, completing “tasks” — paid a little at first, then asked to deposit your own money to unlock bigger earnings. The deposits are the scam. Your fastest route to the money is your bank or e-wallet,…
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Someone Used Your Wi-Fi for a Crime: Who Is Liable in the Philippines?
When public or home Wi-Fi is used for a crime in the Philippines, the person who committed it is liable. The network owner usually is not, unless they knowingly helped, and the telco is protected for merely providing access but must preserve and disclose data under warrant. Here is the law, how far liability goes,…
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Investment or Crypto Scam in the Philippines: How to Report It and What the SEC Can Do
The short answer Report an investment or crypto scam in three places, in this order: your bank or e-wallet first, because only the payment provider can hold the money and the hold is capped at 30 calendar days; then the Securities and Exchange Commission, which can investigate the scheme, issue a cease and desist order…
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Maya Card or PayMaya Card Problem? Lost Card, ATM, Refund and Support
Lost Maya Card, unknown charge, ATM error or delayed card order? Block the card, contact official Maya support and keep the right records for resolution.
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Unauthorised E-Wallet Transactions: Your Rights and the Refund Path
The disputed-transaction path for Philippine e-wallets: what to file, with whom, in what order, and what the provider is actually obliged to do.
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GCash Card Lost, Stolen or Charged? ATM, Refund and Support Guide
Lost GCash Card, unknown charge, failed ATM withdrawal or refund? Lock the card, choose the correct official support route and keep the evidence needed to follow up.
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Maya or PayMaya Scam, Phishing or Failed Transaction? How to Verify and Report It
Check suspicious Maya messages, report unauthorized wallet or card activity, contact official support, save evidence and escalate unresolved complaints to BSP.
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Gaps in Philippine Cybercrime Law: What RA 10175 Covers, What It Doesn’t, and Pending Amendment Bills
RA 10175 still anchors Philippine cybercrime law, but Disini voided Sections 12, 19 and the spam offence, and it has no dummy-account or disinformation offence. Here is what it covers, what it misses, and the 20th Congress bills that would change it.
Official sources and standards
Cybercode uses Philippine primary authorities and recognized technical standards for material legal, compliance and security claims.
Frequently asked questions
Where should cybercrime be reported in the Philippines?
The correct channel depends on the facts. Victims may need to report to the platform, bank or e-wallet, PNP Anti-Cybercrime Group, NBI, CICC or another regulator. Preserve evidence before accounts or posts disappear.
What evidence should a cybercrime victim preserve?
Keep original messages and files, full URLs, account identifiers, email headers, login alerts, transaction references, receipts, timestamps, screenshots and a chronological incident record.
Can screenshots be used as cybercrime evidence?
Screenshots can help, but context and authenticity matter. Preserve the original device, message thread, URL, metadata, account details and related records whenever possible.