PNP Anti-Cybercrime Group Complaint Process: How to File a Cybercrime Report

Last materially reviewed: September 3, 2026

Direct Answer

Cybercrime victims may file complaints with the Philippine National Police Anti-Cybercrime Group or an appropriate anti-cybercrime unit. Published PNP citizens-charter materials show that walk-in complainants are assisted by a desk officer, the incident is assessed to determine whether it is cybercrime-related, and the complainant is asked to provide identification and available online evidence.

Primary guidance: PNP Citizens Charter — Cybercrime Walk-in Complaints.

Key Takeaways

• Walk-in cybercrime complaints are accepted by PNP anti-cybercrime units.
• The desk officer first assesses whether the incident is cybercrime-related.
• Victims should bring valid identification and available online evidence.
• Useful evidence can include screenshots, transaction receipts, statements of account and social-media conversations.
• Initial assistance is listed as having no fee.
• RA 10175 identifies the PNP and NBI as the country’s cybercrime law-enforcement authorities.

Decision Snapshot

What Happens When You Arrive?

The published process starts with the complainant reporting the incident to the anti-cybercrime desk officer. The desk officer conducts an initial assessment to determine whether the complaint falls within cybercrime or cyber-related jurisdiction.

What Evidence Should You Prepare?

PNP citizens-charter materials specifically identify online evidence such as screenshots of libelous posts, transaction receipts, statements of account and dispute, and social-media conversations. In practice, also preserve URLs, usernames, account IDs, email headers, transaction reference numbers and a simple incident chronology.

For stronger preservation, see Electronic Evidence Preservation Philippines.

What If the Incident Is Not Purely Cybercrime?

Some incidents involve both ordinary crimes and computer-related conduct. The police may determine the appropriate investigative unit or coordinate with another office depending on the facts.

What Legal Authority Does the PNP Have?

Section 10 of RA 10175 makes the PNP and NBI responsible for effective cybercrime law enforcement and requires dedicated cybercrime units or centers. See RA 10175.

Frequently Asked Questions

Do I need printed screenshots?

Printed screenshots are listed in PNP citizens-charter materials, but preserve the original electronic copies and underlying accounts too.

Can I report an online scam to the PNP?

Yes. Whether the case is handled directly by an anti-cybercrime unit depends on the facts and legal classification.

Should I delete the scammer’s messages after saving screenshots?

No. Preserve the original messages and account context when possible.

Is there a filing fee?

The published walk-in complaint process lists no fee.

Related Cybercrime Guides

• Cybercrime Philippines Hub
• Where and How to Report Cybercrime
• NBI Cybercrime Complaint Process
• What Happens After Reporting Cybercrime?

Official Sources

• PNP — Cybercrime Walk-in Complaints
• RA 10175 — Cybercrime Prevention Act

General educational information only.